Terms of service

Terms of Service – Shanga Handmade Crafts

Welcome to Shanga Handmade Crafts. By accessing or using our website, products, and services, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before making a purchase.

1. Acceptance of Terms

By using our website or placing an order, you acknowledge that you have read, understood, and agree to these Terms of Service. If you do not agree, please refrain from using our site.

2. About Us

Shanga Handmade Crafts is a handmade products brand that offers handcrafted jewelry, accessories, home décor, and other artisan-made items. Because our products are handmade, slight variations in color, texture, or size may occur.

3. Eligibility

You must be at least 18 years old or have legal guardian permission to use our site and make purchases.

4. Products & Descriptions

We make every effort to display accurate product descriptions and images. However:

  • Colors may vary depending on your screen settings

  • Handmade items may have slight differences from product photos

  • Product availability may change without notice

We reserve the right to discontinue any product at any time.

5. Pricing & Payments

All prices are listed in KES unless otherwise specified.
We accept several payment methods including:

  • M-Pesa

  • Debit/Credit Cards

  • PayPal

  • Other payment methods as listed at checkout

We reserve the right to update pricing at any time without notice.

6. Orders & Order Acceptance

After placing an order, you will receive an order confirmation notification.
We may cancel or refuse an order if:

  • The product is unavailable

  • A pricing or listing error occurs

  • Fraud or suspicious activity is detected.

7. Shipping & Delivery

Shipping timelines, fees, and policies are covered in our Shipping Policy.
Delivery times are estimates and may vary due to factors beyond our control.

8. Returns, Refunds & Exchanges

Our Return & Refund Policy outlines the conditions and procedures for returning or exchanging items.
Not all items are eligible for return, such as personalized or sale items.

9. Intellectual Property

All content on our website—including images, logos, designs, product photos, text, and graphics—is the property of Shanga Handmade Crafts.
You may not:

  • Copy

  • Reproduce

  • Distribute

  • Modify

  • Use our content for commercial purposes without written permission

10. User Conduct

You agree NOT to:

  • Use the website for unlawful activities

  • Interfere with security features

  • Upload harmful files (viruses, malware, bots, etc.)

  • Engage in fraudulent or misleading behavior

11. Privacy

Your personal information is handled according to our Privacy Policy.
By using our website, you consent to the collection and use of your data as described.

12. Limitation of Liability

Shanga Handmade Crafts is not liable for:

  • Losses due to delayed shipping, courier errors, or customs issues

  • Damages caused by misuse of products

  • Business or financial losses resulting from your use of our website

To the fullest extent permitted by law, our liability is limited to the amount you paid for the product.

13. Indemnification

You agree to indemnify and protect Shanga Handmade Crafts, its owners, employees, and partners from any claims, damages, or legal demands arising from your breach of these Terms.

14. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for:

  • Their content

  • Their privacy practices

  • Their terms or policies

Use them at your own discretion.

15. Changes to Terms

We may update these Terms occasionally.
Updates take effect immediately upon posting on our website.
Continued use of our site means you accept the revised Terms.

16. Governing Law

These Terms are governed by the laws of Kenya.
Any disputes may be resolved in good faith ammicably . However incase of escalation of such a matter, The legal instruments of source country will be given priority.

17. Contact Information

For questions regarding these Terms of Service, contact us at:

  • Email: shangacrafts@gmail.com

  • Phone/WhatsApp: +254755656166

  • Instagram/Facebook: @ShangaHandmadeCrafts