Shipping policy

Shipping Policy – Shanga Handmade Crafts

At Shanga Handmade Crafts, every item is handmade with love and carefully packaged to reach you in perfect condition. Below is our shipping policy to help you understand how we process and deliver your orders.

1. Order Processing Time

  • All orders are processed within 3-5  business days. In rare circumstances we may request an extension depending on the uniqness or a special aspect that may require more time to process.

  • Custom or made-to-order pieces may require 7-12 business days depending on the complexity. In some cases we may require a 50% deposit for custom orders before we can start processing it.

  • You will receive a notification message once your order is ready for dispatch.

2. Shipping Methods (Kenya & East Africa)

We deliver nationwide through trusted courier partners. We are open to clients prefferences for the method or courrier company of their choice provided that the said method/courrier is available within the country,The client will be liable for any extra charges resulting from such prefference.

All payments due must be made before dispatch of any items ordered.

Within Kenya

  • Standard Delivery: 1–5 business days

  • Same-Day Delivery (Nairobi Only): Available upon request at an extra cost

East Africa (Uganda, Tanzania, Rwanda)

  • Delivery: 3–7 business days, depending on location

3. International Shipping

We ship worldwide using international courier services.

  • Estimated delivery: 7–21 business days depending on destination

  • Customs duties, import taxes, or VAT charged by your country are not included in our prices and must be paid by the customer.

4. Shipping Fees

Shipping charges are calculated at checkout based on:

  • Delivery location

  • Package size and weight

  • Delivery speed (standard or express)

Special note:

  • Nairobi same-day delivery and deliveries outside major towns may attract additional charges.

5. Order Tracking

Once your order is shipped, you will receive:

  • A tracking number

  • Courier name

  • Tracking link or instructions

You can monitor your package in real time until delivery.

6. Delivery Address & Contact Information

Please ensure your delivery information is accurate.
Shanga Handmade Crafts is not responsible for:

  • Delays due to incomplete addresses

  • Failed deliveries caused by unreachable recipients

  • Additional costs incurred from redelivery requests

If you need to update your address after placing an order, contact us immediately.

7. Delays & Unexpected Events

Shipping delays may occur due to:

  • Weather conditions

  • Courier issues

  • Public holidays

  • Customs inspections for international orders

If your package is significantly delayed, we will assist you in tracking and resolving the issue.

8. Lost or Stolen Packages

While we do everything possible to ensure safe delivery:

  • Shanga Handmade Crafts is not liable for packages marked as delivered by the courier.

  • For lost packages, we will work with the courier to investigate, but final responsibility lies with the courier.

9. Contact Us for Shipping Support

If you have questions or concerns about shipping, contact us:

  • Phone/WhatsApp: +254755656166

  • Email: shangacrafts@gmail.com

  • Instagram/Facebook: @ShangaHandmadeCrafts

We are always happy to help.